Residential Upholstered Furniture
We will allow you to exchange residential upholstered furniture within 3 days of when you receive it, for products of the same or lesser value. All exchanges will be handled by your local McKinnon Home Furnishings furniture store handling your order. Fabric protection and delivery charges are not considered in determining the value of the product you received nor are they refundable. You may not receive payment in exchange for an item of lesser value. All exchanged items must be in “new” condition (no smoke, pet odors, hair, soil, etc.). You will be required to pay a restocking fee of up to 30% for exchanged merchandise. There are separate charges if you want us to pick up your merchandise or deliver the replacement merchandise. You cannot return or exchange after 3 days of receiving your merchandise.
Mattresses
We will allow you to return your mattress within 3 days of receiving it. Your original form of payment will be refunded within two weeks. All returned or exchanged items must be in “new” condition (no smoke, pet odors, hair, soil, etc.). You will be required to pay a restocking fee of up to 30% for returned or exchanged merchandise. There are separate charges if you want us to pick up your merchandise or deliver the replacement merchandise. You cannot return or exchange after 7 days of receiving your merchandise.
Outdoor Furniture
We will allow you to return or exchange outdoor furniture within 7 days of when you receive it. You may not receive payment in exchange for an item of lesser value and will be responsible for any additional cost in exchanging for an item of greater value. All returned or exchanged items must be in “new” condition (no smoke, pet odors, hair, soil, etc.). You will be required to pay a restocking fee of up to 30% for returned or exchanged merchandise. There are separate charges if you want us to pick up your merchandise or deliver the replacement merchandise. You cannot return or exchange after 7 days of receiving your merchandise.
Refunds
Refunds will be processed by McKinnon Home Furnishings Credit Services and may take up to 10 days to complete after the merchandise has been received and inspected. This policy does not apply to special orders, floor samples, Clearance, or As Is Items. No returns will be made after 3 days. Please inspect all products upon receipt.
